Make customer experience your competitive advantage in automotive
Koonden measures, analyzes and improves your customers' satisfaction — from delivery to after-sales — to reduce complaints and boost your online reputation.
Measurable results
The daily challenges of automotive professionals
Complaints that cost you money
Every undetected problem becomes a complaint, a bad review, a lost customer. And you often find out too late.
Customer satisfaction that's hard to measure
SMS and emails get ignored. Without reliable data, it's impossible to know what's really happening after each service.
Non-optimized processes
Recurring issues remain invisible without proper analysis. They pile up and weigh on your operating costs.
A stagnating online reputation
Satisfied customers don't leave reviews. Unhappy ones do. Result: your Google rating doesn't reflect reality.
A complete system, from measurement to action
Customer experience evaluation
Phone contact within 45 minutes of each delivery. A response rate 6x higher than SMS or emails.
Real-time complaint management
Immediate issue detection, personalized escalation by incident type. Zero complaints ignored.
Data analysis & monthly reporting
Clear dashboards, identification of recurring issues, continuous improvement plan.
Online reputation boost
Automatic solicitation of satisfied customers for Google and Trustpilot reviews. Your rating finally reflects reality.
“Beyond providing us with extremely precise information, Koonden reduced our customer complaints by 85% and drastically increased the number of positive reviews on Google.”
Rajiv S.
General Manager, Fullcar Services
We work with all automotive players
Ready to reduce your complaints by 85%?
Free audit of your current setup. No commitment.
Request my free audit